Direct Release Testimonials

Roxie

As you can see in the images, Roxie is loving her retirement! The direct release was so smooth and easy for both of us. Our flight arrived an hour early and I was worried we would have to wait at the gate after a long flight but your office was on top of it, had checked the flight info and someone was there to greet us! We were so happy to have it all taken care of very quickly and get out to the beach! Thank you very much for your attention to detail, support along the way, and for being there when we arrived. Maui looks good on Roxie!

– Celia

Zoe

I can’t say enough about your Direct Release Program. Making the permanent move to Maui was a complicated process but your program made it so much easier. Kelly was always available and answered all of my questions (which were many!). She made me feel that the move with our Zoe was going to be fine. Melissa met us at the airport gate. She was very efficient and in no time at all, my husband, myself and my Zoe were off to start our new lives on Maui!

Again, I can’t thank your entire team enough for making our move to Maui with our little girl a stress-free process.

– Ted and Vickie Spanos

Suki & Viggo

The entire process was great! Everyone we spoke to and worked with were terrific from the first phone call to meeting you to pick them up from AQS after the flight. It was a relief to have the staff at West Maui Animal Clinic looking out for us and helping us step by step through the whole process. The dogs arrived safe and sound and were happy and being walked when we arrived at the AQS location at OGG. I would highly recommend using your clinics services for anyone relocating to HI. I’m so glad to have my family together again. Here’s a pic of them enjoying some beach time before sunset yesterday. Thanks so much and feel free to use this email as a testimonial for other potential clients.

Lots of love to you all,

– Debbie Schulz-Peterson & Eric Peterson

Chewie and Bella

Thank you for reaching out to see how everything went. The entire process was fantastic! I was honestly very nervous about having all the right documentation and getting my pets in without quarantine up until I called and spoke with Kelly. She made everything so easy, and put me at ease. My mom actually flew over with Bella and Chewie and I know everyone she worked with to finalize paperwork, and arrival at the airport were fantastic as well. I would highly recommend to anyone bringing their pets to Maui.

– Maria Chappell

Kula

Thanks for reaching out, and for the support with getting Kula here. She’s in 7th heaven being on Maui—she’s still a puppy (in her mind anyway) at age 1 and it’s been a huge joy to see her take to the ocean. The process with Kelly and the airport representative from your team was seamless (as with our prior golden retriever), and we’re so glad we decided to bring Kula on this (and many future) trips. Here’s a shot of her with me on kite beach, a little overstimulated but this was her first day!

– Dave

Juan Nalu

Juan Nalu and I have only had the best professional top notch support from your direct release business. Your Team is always available for questions and making the experience non stressful. WE THANK YOU!

– Louise Abbott

Cooper

Thank you for your email. The Direct Release process, as usual, was totally painless. The tech was at the door waiting for us and the process took maybe 5 minutes.

We go back to the mainland in October for a few weeks and have already signed up for our November return.

Thank you for providing such a valuable resource!

– Mary Stein

Kailani and Tilli

We had an absolute amazing experience with you guys! Kelly was extremely helpful throughout the whole process, I was able to call her whenever I had a question and she was also very quick responding to emails. The process was smooth and stress free! Kailani and Tilli LOVE their new life here on Maui ❤️ we would absolutely recommend anyone to use your services. Thank you so much again!

– Katie

Jax

I am so happy with how the whole process went! The Direct Release Team was so helpful every step of the way. From trying to sort out the paperwork I needed and sending me reminders before my flight and always being available to answer any questions I had, they really are a Dream Team! It’s already such a stressful and confusing process, you guys went above and beyond to make it as easy as possible. Thank you so much!!

– April

Anonymous

A million thanks to you and your AMAZING staff!

The direct release program is complicated but well worth it to be able to take Rocco traveling to the mainland. Kelly was very helpful throughout the process. She answered my questions and supported me along the way. Her assistant, Priscilla, was waiting for me at the HAL Kahului gate. I presented the paperwork, she remarked how organized I was, and within a few minutes, we were on our way home…

– Gail Pickholz